LiveSync Automation Subscription Plan
| Community | Standard | Most Popular Professional | Enterprise | |
|---|---|---|---|---|
| Monthly Rate (USD) | FREE | Starting from $499/month billed annually* | Starting from $999/month billed annually* | Starting from $2999/month billed annually* |
| On-boarding Consultancy | ||||
| Maximum Daily Volume | 10 K | 10 M | 50 M | Unlimited |
| Exceed-volume-limit Rate (USD/1K Records) | N/A | $0.02/1K | $0.01/1K | $0 |
| Maximum Scheduled Job Count (per Day) | 2 | 100 | 200 | Unlimited |
| Minimum Scheduled Job Interval | 1 / Day | 1 / Minute | 1 / Minute | 1 / Minute |
| Clustering for High Availability | ||||
| Multi-threading for High Performance | ||||
| Allowed Maximum Threads Count | 30 | 50 | Unlimited | |
| Batch processing for High Performance | ||||
| Service Pack Free Upgrade (Year) | 1 | 2 | 2 | 3 |
| LiveSync Automation Support Package | Please see below LiveSync Automation Support table. | |||
| *All products require an annual contract. | ||||
LiveSync Automation Service Plan
| Bronze | Silver | Most Popular Gold | Platinum | |
|---|---|---|---|---|
| Monthly Rate (USD) | Starting from $149/month billed annually* | Starting from $499/month billed annually* | Starting from $999/month billed annually* | Starting from $1999/month billed annually* |
| On-boarding Consultancy | ||||
| Issue Resolution | ||||
| Break / Fix Cases | ||||
| Target Initial Response Time for Critical Issues | 4 business hours | 3 business hours | 2 business hours | 1 business hours |
| 24/7 Support for Critical Impact Issues | ||||
| 24/7 Support for High Impact Issues | ||||
| Support Access | ||||
| Included Monthly Support Hours | 1 | 4 | 8 | 16 |
| Individuals with log-in access | 1 | 1 | 2 | 3 |
| Phone Support | ||||
| Dedicated Support Expert | ||||
| Advisory Services | ||||
| Architecture Support | Best Practice | Use-Case Specific | Use-Case Specific | Use-Case Specific |
| Consultative Cases | ||||
| Access to Strategic Customer Engineering | ||||
| *All support packages require an annual contract. | ||||

